Our Property Management Guarantees
Five guarantees that protect your investment and hold us accountable. No fine print.
What guarantees does ViVi Property Management offer?
ViVi Property Management offers five guarantees: 21-day leasing, tenant quality with free re-leasing if an eviction occurs within 12 months, 24-hour maintenance response (2 hours for emergencies), full financial transparency with no hidden fees, and a cancel-anytime happiness guarantee with no penalties. Call (813) 428-9800 for details.
Guarantee 01
21-Day Leasing Guarantee
Your Property Marketed and Leased — Fast
We market aggressively to lease your property within 21 days of being market-ready. Professional photography, MLS syndication to 15,000+ agents, and distribution across Zillow, Trulia, and 200+ rental sites.
What This Means for You
Every day your property sits vacant costs you money. We treat vacancy like an emergency — professional photos go up within 48 hours of market-ready status, and your listing hits every major rental platform simultaneously. No slow rollouts, no waiting around.
Guarantee 02
Tenant Quality Guarantee
Thoroughly Screened Tenants — Backed by a Promise
Every tenant passes our comprehensive screening: credit check, criminal background, employment verification, income verification (3x rent minimum), eviction history, and landlord references. If a tenant we place is evicted within the first 12 months, we re-lease your property at no additional placement fee.
What This Means for You
Bad tenants are the most expensive problem in property management. Our screening process eliminates guesswork — and if we get it wrong, we cover the cost of finding your next tenant. That is how confident we are in our process.
Guarantee 03
Maintenance Response Guarantee
24-Hour Response — 2 Hours for Emergencies
Tenant maintenance requests get a response within 24 hours — emergencies within 2 hours. All repairs handled through Best Bay Services at vendor cost with zero markup.
What This Means for You
Ignored maintenance requests lead to bigger problems and unhappy tenants who leave. We respond fast, fix it right, and never mark up the cost. Best Bay Services is our dedicated maintenance partner — no random subcontractors, no inflated invoices.
Guarantee 04
Transparency Guarantee
No Hidden Fees — No Surprise Charges — No Fine Print
Monthly owner statements, year-end tax documents, and 24/7 access to your owner portal. No hidden fees, no surprise charges, no fine print. Our fee schedule is published on our website.
What This Means for You
You will never wonder where your money went. Every dollar in and every dollar out is documented in your owner portal. Our pricing page shows exactly what we charge — the same page every prospective client sees. No special rates, no buried clauses.
Guarantee 05
Happiness Guarantee
Cancel Anytime — No Penalties — No Locked-In Contracts
Cancel anytime with 30 days' notice. No early termination fees, no penalties, no locked-in contracts. We earn your business every month.
What This Means for You
Most management companies lock you into 12-month contracts with steep cancellation fees. We do not. If we are not delivering results, you should be free to leave. That pressure keeps us performing at our best — every single month.
Guarantee FAQs
We reassess the marketing strategy, adjust pricing if needed, and continue marketing at no additional cost. The 21-day guarantee is our commitment to aggressive, professional marketing from day one — not a passive listing and hope approach.
If a tenant we place through our screening process is evicted within the first 12 months, we re-lease your property at no additional placement fee. This covers our placement fee only — court costs and legal fees for the eviction itself are handled separately.
Best Bay Services is our dedicated maintenance partner — not a random third-party vendor. Because we coordinate directly, there are no middleman markups, no inflated invoices, and faster response times. You pay vendor cost for parts and labor, period.
Correct. Give us 30 days' written notice and you are free to go. No early termination fee, no penalty, no buyout clause. We believe if we are not earning your business every month, you should not be forced to stay.
Our complete fee schedule is published on our pricing page at vivipm.com/pricing. Management fee is 8–12% of rent collected of rent collected, placement fee is the first month's rent, lease renewal is $300, and onboarding is $500. No hidden fees beyond what is listed.
What happens if my property is not leased within 21 days?
We reassess the marketing strategy, adjust pricing if needed, and continue marketing at no additional cost. The 21-day guarantee is our commitment to aggressive, professional marketing from day one — not a passive listing and hope approach.
What does the Tenant Quality Guarantee actually cover?
If a tenant we place through our screening process is evicted within the first 12 months, we re-lease your property at no additional placement fee. This covers our placement fee only — court costs and legal fees for the eviction itself are handled separately.
How does Best Bay Services keep maintenance costs lower?
Best Bay Services is our dedicated maintenance partner — not a random third-party vendor. Because we coordinate directly, there are no middleman markups, no inflated invoices, and faster response times. You pay vendor cost for parts and labor, period.
Are there really no cancellation fees?
Correct. Give us 30 days' written notice and you are free to go. No early termination fee, no penalty, no buyout clause. We believe if we are not earning your business every month, you should not be forced to stay.
Where can I see ViVi's full fee schedule?
Our complete fee schedule is published on our pricing page at vivipm.com/pricing. Management fee is 8–12% of rent collected of rent collected, placement fee is the first month's rent, lease renewal is $300, and onboarding is $500. No hidden fees beyond what is listed.
See these guarantees in action
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